1. Compensation
Your interest in solodress.com (the “Website”) is much appreciated. Regarding refunds and returns, this Return and Refund Policy outlines both our policies and your rights and responsibilities.
2. Eligibility for Refunds
You may exchange or return brand-new, unworn, unwashed items for a full refund within [7] days of delivery.
An item must be returned in its original box with all of its tags still attached.
Items that are used, damaged, or not in their original condition may not be eligible for returns.
3. Procedures for initiating a refund
To begin a return, take the following actions:
Please contact [info@solosdress.com] to acquire a Return Authorisation (RA) number from our customer care department.
Make sure the RA number is clearly visible on the package and securely enclose the item in its original packaging.
Follow the shipment procedure to return the items to us. The cost of return shipment must be borne by the customer.
4. Refunds
After your item is received and inspected, we will send you an email to let you know that we have received it.
If approved, your refund will be processed and a credit will be automatically applied to the original payment method within [7] days.
5. Equivalencies
When requesting a RA number, please indicate if you would like to exchange an item for a different size or colour.
Exchanges are impacted by the commodity’s availability. If the item is not available as requested, a refund will be given.
6. Not Returnable Item(s)
Certain things are final sale items, undergarments, and anything with a return policy shown on the product page, among others, which are not returnable.
7. Defective or defective merchandise
Kindly contact us immediately in the event that you receive damaged or defective goods. If we repair the item or give you a refund, we won’t charge you extra.
8. Make Contact
If you have any questions about our return and refund policy, please contact us at [35 Chemin Charles Lecocq, 65613 Auxerre].